Common Inquiries
Explore detailed information regarding our high-end consignment flow, professional bag restoration, appointment booking, and secure delivery logistics.
Selling & Supply
Where do your luxury goods come from?
We source primarily from trusted private collectors and consignment partners. Every item is either pre-owned or brand new, undergoing a rigorous multi-step manual and digital authentication process to ensure 100% legitimacy.
What brands do you process?
Our inventory features icons like Chanel, Louis Vuitton, and Hermès. We hand-select premium leather goods, accessories, and shoes that meet our strict quality and condition standards.
How are payouts and prices decided?
Values are determined via real-time market data and item rarity. We use a transparent, tiered commission model to ensure our consignors receive the highest possible return on their investment.
What is the standard selling term?
Items are listed for 90 days or 120 Days. Our marketing strategy utilizes both our physical showroom and global digital reach to pair your piece with the right collector.
What if my designer item remains?
Should a piece not sell within the term, we can re-evaluate the price or ship it back to you. We strive for fast turnover while maintaining the high value of your luxury assets.
Bag Spa & Repair FAQ
Which specific materials are eligible for restoration?
Our studio handles fine leathers, delicate suedes, and exotic skins. We have the knowledge to use cleansers designed specifically for luxury brands like Dior and Prada to maintain the integrity and feel of the original craftsmanship.
Can you explain cleaning vs. repair vs. restoration?
Cleaning removes debris and kills bacteria; restoration involves deep color correction and leather nourishment; repairs solve structural issues like damaged hardware or torn stitching to make the bag wearable again.
When will my bag be ready for me?
Timelines depend on the volume of work required. Basic refreshes take about 14-21 days, whereas complex structural overhauls or sourcing rare parts can take up to 28-42 days for perfection.
How do I ship my bag from within Canada?
Start by booking our online consultation for a quote, if unsure email us at tctluxury@outlook.com or fill out our inquiry form. Once you receive approval, securely package your luxury piece and use a reliable, insured shipping provider to send it to our Winnipeg location.
Can you fix a bag that is falling apart?
We specialize in restoration; however, items with severe dry rot might be past the point of repair. Upon receiving your item, we conduct a thorough assessment to provide a transparent outlook on the possible results. Our goal is to determine the ideal path for your piece, whether that involves intensive treatment or replacing specific parts.
Logistics & Interaction
Are shipped packages protected by insurance?
Absolutely, every package we send is fully tracked and insured for its full value. We ensure your high-value designer goods are protected from our door to yours with total peace of mind.
How quickly will my new purchase arrive?
Delivery across Canada usually spans 7-14 business days. We also offer a complimentary local pickup option for our clients located near our Portage Ave store in Winnipeg.
How do I set up a specialized consultation?
Book your slot via our website's scheduler. We offer both face-to-face sessions at our Winnipeg location and high-definition virtual assessments via Zoom for out-of-town bag spa clients.
What if I need to change my appointment time?
Notice of at least 24 hours is required for changes. This allows us to reallocate our specialists' time to other clients and maintain our promise of dedicated, personalized luxury service.